Refund policy

All products are non-refundable. Unopened powder items (exchanged items) may be exchanged for other items (exchanging items) within 7 days of delivery date and supplemented with differences if exchanging items are greater in value in total. Client is also responsible the shipment expense occurred in the whole exchange process.   

If there are any damaged or discrepancy on the delivered products, please keep all the package and take photo and inform MatchaEasy within 24 hours after delivery. Any report after 24 hours of delivery will not be accepted.