Shipping policy
If the product is not marked as a pre- order, the product is in stock.
If you urgently need certain products , please contact us to check the actual stock status before confirming the order.
Taste period
Generally, tea has a tasting period of 4-6 months.
Booking Notice
- Pre-order Product means a Product Not in stock, Payment must be completed before placing an order.
- If the user needs to make a reservation, he or she must first pay the full amount of the pre-booked goods. After completing the payment, the reservation object and its quantity are confirmed and cannot be changed.
- It takes 1-2 weeks to order the goods, and you will be informed of the estimated shipping date after booking.
- Estimated shipping dates may be delayed due to factory or shipping. as The shipping date has a larger one Change, Chayi will notify the booker.
- If the pre-ordered goods cannot be shipped, Tea easy The full amount of the reservation will be refunded.
freight
The following shipping charges are shown in Hong Kong dollars. When payment is confirmed, the product is in full supply Under stock ， products It will be shipped within 2 working day s, please see the pre-order products Booking Notice 。 Overseas guests are responsible for customs duties and additional charges at the time of entry.
| Country/Region | method | freight | Free shipping on orders $ | Delivery Standard (working days*) | Cargo Guarantee^ |
|---|---|---|---|---|---|
| 🇭🇰 Hong Kong | Hongkong Post (only to post office/locker )1 | $0 | - | 3 ( Post Office/Locker ) | Customers are responsible for the risk of loss and damage |
| SF Express (Business Address/ SF Station / Smart cabinet )2 | 0 | 1-2 | ,000 | ||
| 🇲🇴 Macau | SF Express | 0 | 1-4 | ,000 |
Shipping costs will be displayed at checkout, below Delivery time is for reference only, Delivery times may be delayed due to local conditions. As right If you have any questions about shipping costs, please contact us.
Overseas guests are responsible for customs duties and additional charges at the time of entry.
| Country/Region | method | Delivery Standard (working days*) |
| 🇨🇦 Canada | EMS speed mail | 2 - 13 Working days |
|
Hong Kong post （E-Express） |
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| Australia 🇦🇺 | EMS speed mail | 2 - 12 working day |
| Hongkong Post (E-Express) | 7 - 14 working day | |
| Malaysia 🇲🇾 | EMS speed mail | 2 - 6 working day |
| Hongkong Post (E-Express) |
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|
| Singapore 🇸🇬 | EMS speed mail | 2 - 3 working day |
| Hongkong Post (E-Express) | 7 - 14 working day | |
| Taiwan 🇹🇼 |
SF Express |
1 - 3 working day |
| Thailand 🇹🇭 | EMS speed mail | 2 - 10 working day |
| Hongkong Post (E-Express) | 7 - 14 working day | |
| United Kingdom 🇬🇧 | EMS speed mail | 2 - 9 working day |
| Hongkong Post (E-Express) |
7 - 14 Working days (only for packages below 2kg) |
|
| United States 🇺🇸 | EMS Speedpost | 2 - 13 working day |
| Hongkong Post (E-Express) |
7 - 14 Working days (only for packages under 1kg) |
- 1 In order to ensure faster and more stable delivery of goods during the epidemic, orders are limited to mail to Pick up at Post Office / iPostal Station, Suspension of deliveries to general mailing addresses. Any surface mail if any lost or damaged , there is no cargo guarantee.
- 2 can be sent to home, business address, can also be sent to SF Service Station orEF smart cabinet (faster).
- * Working days are Monday to Friday, except Hong Kong holidays.
- ^ Cargo protection includes loss of delivery or Damage to goods (except Hongkong Post). If the goods are damaged, please Keep all packaging and photo records And contact MatchEasy to follow up as soon as possible.
Last Updated: 2023-01